We are the Railroaders.

Customer Service Corral. Guest services is located right inside the main gates in the concourse behind home plate. This is where you can find fan or ticket information as well as Lost & Found.

Elevators. The elevator is located on the 3rd baseline of the concourse. The elevators allow access to the Executive Suites and field level (with appropriate access).

Entrance Gates. Entrance gates are located behind Home Plate. Gates will be opened one (1) hour prior to the scheduled first pitch time. Season Ticket Holders can enter through the VIP Gate. This gate is located on the 1st base side.

Family Restrooms. On the concourse level, Family Restrooms are located on each end of the concourse.

Food & Beverage. Fans are not permitted to enter La Moderna Field with outside food or beverage of any kind. Containers such as picnic baskets, coolers or ice chests are not permitted. You are allowed to bring bottled water if the label is removed. La Moderna Field security reserves the right to inspect any package or container coming into the ballpark.

First Aid. If you are in need of medical assistance, please contact the nearest Railroaders employee, or you can find assistance at the First Aid Office located on the 3rd baseline.

Foul Balls. Please be alert of foul balls and other "debris" that may come into the seating area from the playing field. All fans are subject to the possibility of being hit by a flying object from the field. These objects are traveling at fast speeds and may be very dangerous. Please keep any foul ball you catch as a souvenir of your night at La Moderna Field. Immediately report any injuries to the nearest Railroaders staff member. The Railroaders are not responsible for any fan being hit by a foul ball or other debris.

Giveaways and Promotional Items. Due to the limited nature of our giveaways and promotional items, please be aware that all giveaways and promotional items are limited to ONE ITEM PER PERSON (not one item per ticket) and fans must be present to receive a giveaway. Additional restrictions and qualifiers may be announced in conjunction with specific giveaways.

Lost & Found. During the game any found items will be taken to Customer Service Corral. To claim a lost article, visit Customer Service Corral or call the Railroaders at 817-945-8705..

Merchandise. The team store is located on the main concourse on the third-base side of the Home Plate gate. The store is open during all games and can be accessed 24/7 online.

Peddling or Vending. The peddling or vending of merchandise or other printed materials at La Moderna Field or surrounding grounds is not allowed. The Railroaders must grant written permission for these activities.

Smoking. Smoking (including e-cigarettes and vaping) is not allowed at La Moderna Field.

Re-Entry. If you must leave Riders Field during a game, re-entry is permitted. However, anyone leaving the ballpark intending to re-enter must have their ticket. The ticket must be scanned before exiting and re-entry into the ballpark. Please contact your usher for directions to the designated re-entry gate.

Trespassing on the Field. Anyone trespassing on the playing field will be ejected and subject to arrest and prosecution in accordance with city and county law.

Dugouts. The Railroaders dugout is located on the 3rd base side of the field. The visiting team's dugout is located on the 1st base side of the field. Fans are NOT permitted on top of the dugout

Strollers. Strollers are allowed at La Moderna Field.

TICKET POLICIES

Change of Address. We want to make sure we have your current information. Let us know any time you have an address, phone, email or fax change. Attn: Ticket Office. You can also email any account changes to info@railroaderbaseball.com.

Group Tickets. Let us help you create a group outing for your company, family, friends, church, school or sports organizations. We have options for groups of 20 or more, but seating is limited. Call our Group Sales Department at (817) 945-8705 to schedule your group outing today. Group Tickets may not be refunded or exchanged. Full payment for group seating is required 45 days prior to the game date. In the event of cancellation outstanding balances are expected to be paid in full. All ticket payments are non-refundable.

All Group, Hospitality, Season, and Single Game Tickets are non-refundable and non-transferable.

ADA Accessible Seating. La Moderna Field meets the Americans with Disabilities Act (ADA) requirements for accessible seating. If you need ADA seating, please advise your account representative.

Rained Out Games. The Railroaders will make every reasonable attempt to complete each and every home game. However, in the event of a rainout in which five (5) innings have not been completed (4 1/2 if the home team is leading), your ticket will be a rain check that may be exchanged for a ticket of equal value for any other regular season game in the current season. All ticket exchanges are for any future regular season game in the same season and are subject to availability. All weather-related updates will be posted on social media channels.

Resale of Tickets. Tickets may not be resold or offered for resale in any manner in violation of any Federal, State or local law or regulation and cannot be resold on the premises of La Moderna Field. All ticket purchases are final, payments are non-refundable. The Railroaders cannot guarantee any ticket purchased on the resale market.

Ticket Policy for Children. Any fan two (2) years or younger and sitting on a lap does not need a ticket.

Will Call Window. The Will Call window is located at the La Moderna Field Box Office and will open 2 hours prior to the start of the game. Will Call will remain open until the start of the 7th inning.

Fan Policy

Railroaders Fan Behavior Policy

The Railroaders are committed to creating a family-friendly and welcoming environment at the ballpark for all guests. As part of that commitment, we have adopted this written policy addressing fan behavior. The policy includes a Fan Code of Conduct, which is fan-facing and describes how fans are expected to behave.

Fans will be notified before and during the game through public service announcements (“PSAs”) on the main video board that summarizes the Fan Code of Conduct, the penalties for violation, and how to report prohibited behavior.

Use of derogatory language by a fan toward a player, umpire, Club staff, or their family members must be documented by the Club and reported to the Club’s General Manager. Clubs must seek to collect the name and identifying information of the fan and must include in their report a description of how the Club addressed the incident and any planned discipline.

Fan Code of Conduct

In order to provide a welcoming experience for all, the Railroaders have implemented a Fan Code of Conduct. Out of respect for fellow guests, players, coaches, and ballpark staff, all guests are prohibited from:

· Trespassing on the playing field at any time;

· Interfering with baseballs that are in play;

· Throwing or tossing objects;

· Using foul, obscene or derogatory language (see below) or gestures;

· Misusing or over consuming alcohol, including, underage consumption;

· Behaving in a manner that is disruptive, unruly, or abusive;

· Accessing areas of the ballpark without a proper ticket, pass, or credential;

· Misusing tickets, passes, or credentials in any way; or

· Bringing prohibited items into the ballpark.

Derogatory language is defined as offensive language concerning a person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin, and anyone using such language is subject to automatic ejection from the ballpark.

Violations of the Fan Code of Conduct will not be tolerated and may lead to ejection from the ballpark, a ban on attending future games, or other consequences. Guests who are found to have used derogatory language will be ejected from the ballpark.

Guests are encouraged to report violations of the Fan Code of Conduct to the nearest ballpark staff member. This can be done in person, at the nearest Guest Services location, directly with Ballpark Security.